We want every stage of your journey to be seamless. A seamless customer journey from start to finishĪt Splashtop, we do things differently. These unprofessional practices are designed to lock customers into a contract as long as possible. Being directed to FAQ articles that don’t solve their issue.Billing phone numbers that don’t work or have unacceptable wait times.Support ticket links that don’t work or are too complicated to navigate.Charged for renewal two weeks before the scheduled renewal time, making it difficult to cancel and receive a refund.Waiting weeks to receive confirmation of requested cancellation.Providing written notice of intent to cancel three months prior to the renewal date.
Hurdles our customers have faced when cancelling other remote access subscriptions: So, while we hate to see you go, we won’t try to trick you into staying. At Splashtop, customer satisfaction is our driving force. Far too many companies hide their cancellation policy in fine print, making customers jump through hoops to end their subscriptions. In this day and age, a good cancellation policy is gold. Our customers have shared plenty of cancellation horror stories with us over the years. Is your remote access provider’s cancellation policy giving you nightmares? You’re not alone. Read on to learn more about our cancellation policy. At Splashtop we make the customer journey easy at every stage-including cancellation.
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